Shipping Policy

Fertile Hatching Eggs (Posted)

We take every possible precaution to collect, store, and carefully package our fertile eggs to give them the best start—only posting eggs from breeding teams achieving at least 80%+ fertility. We ship exclusively via Australia Post Express Post on Mondays to minimise transit time and maximise freshness. That said, shipping introduces unavoidable risks beyond our control. Australia Post handling can involve vibration, jarring, temperature fluctuations, or rough treatment, which may damage the delicate internal membrane and air sac—even when eggs are well-packed. As a result, we cannot guarantee eggs will hatch, nor can we accept responsibility for transit-related issues or hatch outcomes. 

 

We pack eggs individually in bubble wrap inside an Eggspress Safe foam carton and post in a satchel, in our experience, posted eggs often see hatch rates halved compared to eggs collected in person, though many customers still achieve strong results with the majority hatching successfully. 

 

Please note that while we take every possible care on our end, we cannot control how Australia Post handles the parcel once it is lodged, nor can we guarantee hatch rates on eggs. In our experience, posted eggs generally have a slightly lower hatch rate than eggs collected in person, although many customers report excellent results. For the best chance of success, please unpack your eggs carefully upon arrival and allow them to rest point-down for at least 24 hours before setting in your incubator or broody hen. 

Thank you for your understanding.

 

We’re committed to supplying the highest-quality fertile eggs possible!

return policy

Fertile Hatching Eggs

Aussie Chook Co Returns & Refunds Policy

 

At Aussie Chook Co, we take great care to provide healthy poultry, quality products, and excellent customer service. Please read our returns policy before purchasing.

 

  • Live Poultry
  • Due to biosecurity requirements and animal welfare considerations, we cannot accept returns, exchanges, or change-of-mind returns on any live poultry, including:
  • Day-old chicks
  • Grow-out chicks
  • Pullets
  • Hens
  • Roosters
  • Ducks
  • Quail
  • Hatching eggs

 

All sales of live animals are final.

 

Health Guarantee

We carefully monitor the health of all birds before they leave our property. If you believe a bird is unwell at the time of collection, please raise this with us immediately.

 

Any concerns regarding the health of a bird must be reported within 24 hours of collection, accompanied by photos and a description of the issue.

 

Refunds, credits, or replacements are offered at our discretion and may require evidence of appropriate care and housing conditions.

 

Rooster Return Program

As part of our family-friendly poultry program, we offer a rooster return service on selected chicks purchased directly from Aussie Chook Co.

 

Returned roosters must be healthy and free from signs of disease.

 

Returns are by appointment only.

No cash refund will be provided for returned roosters.

Acceptance of returned roosters is subject to available space and our current capacity.

 

Hatching Eggs

While we take care to provide fertile, well-handled eggs, hatch rates cannot be guaranteed due to factors outside our control, including:

 

  • Incubation practices
  • Equipment performance
  • Storage conditions
  • Transport handling

 

For this reason, refunds or replacements are not available for poor hatch rates.

 

Poultry Supplies & Equipment

We gladly offer refunds or replacements on non-living products if:

 

The item is faulty.

The item is significantly different from its description.

The item arrives damaged.

 

Please contact us within 7 days of receiving your item and provide photos where applicable.

 

Change of Mind

We may accept change-of-mind returns on unused, unopened products within 14 days of purchase.

Customers are responsible for return postage costs unless the item is faulty.

 

Starter Kits

Starter Kits may be returned within 14 days if all components are unused and in their original condition.

Any chicks purchased as part of a Starter Kit promotion are considered live animal sales and are not returnable.

 

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or other remedy where required by law.

 

Contact Us

For any returns or refund enquiries, please contact:

Aussie Chook Co

Dayboro, Queensland

Email: peckish@aussiechookco.com.au 

Facebook: Aussie Chook Co